To ensure the safety of all patrons and guests, Orpheum Theatre has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund. 

If you have any questions, please contact the box office at 855-333-8771.

Accessibility Policy

Orpheum Theatre provides several ADA-compliant accommodations to guests and audiences in need. These include wheelchair seating that is available upon request on a first-come-first-served basis. Please request wheelchair seating when you order your tickets or call 712-279-4850  at least two weeks before your ticketed event.

The venue also offers a hearing assistance system for guests who would like to utilize this equipment to enhance their ability to enjoy their time at the theatre. This equipment is available upon request at the Orpheum Theatre Box Office in the theatre’s foyer at all performances.

Arrival Policy

Showtimes start promptly at the time listed on your ticket. If a guest arrives late, they may be asked to wait in the lobby until an appropriate break period or during intermission. For certain shows, there may be no intermission period. To avoid frustration, please make sure you arrive no later than 30 minutes before the show’s ticketed start time.

Bag Policy

Large bags are not allowed in the venue. All bags (camera bags, purses, backpacks, etc) are subject to search upon entering Orpheum Theatre. 
Please have your bag ready for search before entering entrance doors to accelerate the process.

Camera Policy

Cameras are not allowed in the theatre without prior written consent. If a specific show or event allows cameras, then it will be detailed in the event or program guide.

Cancellation Policy

If an event is canceled due to inclement weather or artist cancellation, then ticket holders will be informed as soon as possible through media and the website. Please contact the venue at 855-333-8771  to ask about refunds or postponements.

Food and Beverage Policy

Outside food and beverages are not allowed in the venue. There will be concessions stands for refreshments before the show and during intermission.

Lost and Found 

If you lost an item at the venue, please check in with security for help with finding Orpheum Theatre’s lost and found department. After the show, please call 855-333-8771to to inquire about your missing item. Please provide full contact information and detailed information about your lost property.

Orpheum Theatre does not claim responsibility for lost or missing items.

Prohibited Items

The following items are not allowed inside the theatre.

  • Alcoholic beverages
  • Backpacks or any bag larger than 18″ x 18″ x 4″
  • Balloons and beach balls
  • Coolers
  • Drones or any type of radio-controlled flying device
  • Fireworks
  • Folding chairs
  • Glass or can containers
  • Grills
  • Illegal drugs and substances
  • Noisemakers or horns
  • Umbrellas
  • Weapons of any kind
  • Any items which pose a safety hazard or can diminish the enjoyment of the event by other guests.

Subject to change without notice

Re-Entry Policy

There is no re-entry policy for Orpheum Theatre. All exits are final. 

Refunds Policy

There are no refunds available for any Orpheum Theatre event unless otherwise specified by Orpheum Theatre management. If an event is canceled or postponed then you can call 855-333-8771  to discuss postponing your ticket to the new date or receiving a refund.

Smoking Policy

Smoking, including e-cigarettes and vaporizers, is not permitted within the venue. Please ask the event staff if there is a designated smoking section for your ticketed show or event.